Subscription Plans

Rankzilla is sold as a subscription. The features, limits, and price of each plan are shown on our pricing page when you subscribe. Plans are available with monthly or annual billing.

Monthly Billing

Monthly plans are charged in advance at the start of each billing month and renew automatically. When you cancel a monthly plan, you keep access until the end of the current billing month. Payments already made for the current month are not refunded, except in the situations listed under Refund Eligibility.

Annual Billing

Annual plans are charged in advance for a full year and renew automatically on the anniversary of your purchase. When you cancel an annual plan, you keep access until the end of the current annual period. Refunds for annual plans are available only in the situations listed under Refund Eligibility.

Cancellation

You can cancel at any time from your account settings, with no need to contact support. Cancellation:

• Stops all future renewal charges.
• Keeps your access active until the end of the billing period you already paid for.
• Does not delete your account or data. If you also want your data removed, see our Account Deletion page.

To avoid being charged for the next period, cancel before your renewal date. Renewal dates are shown in your billing settings.

Refund Eligibility

We issue refunds in the following situations:

• You were charged twice for the same subscription period (see Duplicate Payments below).
• You were charged after cancelling, where our records confirm the cancellation was completed before the renewal date.
• A verified technical failure on our side prevented you from using the Service for a substantial part of a billing period, and our support team could not resolve it.
• A refund is required by the consumer protection laws of your country.

Refund requests should be submitted through our support channel within 30 days of the charge. Approved refunds are returned to the original payment method, usually within 5 to 10 business days depending on your bank.

Non-refundable Situations

Refunds are not provided for:

• Partially used billing periods after cancellation.
• Not using the Service during a period you paid for.
• Dissatisfaction with local SEO results, rankings, review volume, or other business outcomes, since these depend on factors outside our control.
• Disagreement with AI-generated recommendations, review replies, or social media content, which are drafts and suggestions you control before use.
• Changes made by Google or social media platforms that limit specific features.
• Accounts terminated for violating our Terms of Use or Terms of AI Usage.

Duplicate Payments

If you are charged more than once for the same subscription period, contact us with the transaction details and we will refund the duplicate charge in full. Duplicate charges caused by payment provider errors are always refundable.

Failed Payments

If a renewal payment fails, we will notify you and retry the charge over the following days. During this time your account may be limited. If payment continues to fail, your subscription will be paused or cancelled. No refund questions arise from failed payments because no funds were collected, but restoring a working payment method reactivates your plan.

Trial Policy

If your plan includes a free trial, you will not be charged during the trial period. Your first charge occurs when the trial ends, unless you cancel before that date. Trial end dates are shown in your billing settings, and we recommend setting a reminder if you do not intend to continue. Charges after a trial converts to a paid subscription follow the normal rules in this policy.

Support Contact

For any billing or refund question, contact us through the support section of your dashboard or our website contact page, and include the email address on your account and, where relevant, the transaction date and amount. Our team aims to respond within 2 business days.